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Return Goods Policy

Return Goods Policy


All returns must be authorized by Medical Xpress of SWF, Inc  prior to receipt. Product must be returned within 30 day of purchase. Authorizations are valid for 10 days. Return goods authorizations may be arranged either contacting our Customer Service department at 239-590-0167 or by contacting a MEDX sales representative. Unauthorized returns may be returned to customer at customer’s expense or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.

Return Policy

Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from Medical Xpress of SWF, Inc, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 30 days of receipt.

The following conditions will not be considered for return.

    • Products purchased more than one month prior to return request.
    • Products considered hazardous materials.
    • Special or custom products made to customer specifications or sold as non-returnable.
    • Products returned in altered or damaged packaging, or in packaging other than original packaging.
    • Refrigerated items.
    • Packs broken, breached or damaged.
    • Items in unsalable units of measure where product cannot be resold.
    • Returns prohibited by state law*.
    • Products with less than 3 months shelf life remaining based on expiration dates.
    • Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.

Damages or Shortages

In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify Medical Xpress of SWF, Inc of any damages in transit or product shortages within two (2) business days of receipt, or Medical Xpress of SWF, Inc  shall have no obligation to process credit or arrange for product replacement. Contact Medical Xpress of SWF, Inc Customer Service at 239-590-0167 or a Medx sales representative to report damages or shortages.

Products Shipped in Error by MEDX

Customer must notify Medical Xpress of SWF of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by MEDX are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.

Defective product

Defective product, properly noted damaged product and returns that are the result of a MEDX error may be returned at MEDX’s expense and for a full credit, subject to the other provisions of this policy.

Restocking Fee Schedule

Return from Date of Invoice

Re-stocking fee Percentage

0 – 15 Days

10% / $25 minimum + Freight

15 – 30 Days

20% / $25 minimum + Freight

Greater than 30 days

Not returnable unless expressly approved prior to receipt – contact your MEDX Representative for additional information.